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Process automation stories

Rydoo brings expense approvals into Claude & ChatGPT
Software-as-a-Service

Rydoo brings expense approvals into Claude & ChatGPT

Finance teams can now approve claims and query spending inside Claude and ChatGPT, as Rydoo's connector cuts switching between systems.

By Karen Joy Bacudo • 3 min read • This month
AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • This month
F5 integrates AI Guardrails into MuleSoft Agent Fabric
Software-as-a-Service

F5 integrates AI Guardrails into MuleSoft Agent Fabric

Businesses using AI agents can now inspect prompts and responses inline, as F5's guardrails plug into MuleSoft's Agent Fabric.

By Sean Mitchell • 4 min read • This month
Yokogawa signs BuyCo deal to widen supply chain reach
Software-as-a-Service

Yokogawa signs BuyCo deal to widen supply chain reach

Materials manufacturers could cut transport costs and emissions as Yokogawa adds BuyCo's container shipping software to its industrial offering.

By Joseph Gabriel Lagonsin • 4 min read • This month
When IT fails in manufacturing, the whole supply chain pays
Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • This month
GK Software launches retail AI framework GK Agentic
Hybrid Cloud

GK Software launches retail AI framework GK Agentic

It aims to cut costs and complexity for large retailers by letting staff use AI agents on existing devices and approved internal data.

By Joseph Gabriel Lagonsin • 4 min read • This month
Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • This month
Yooz passes 7,000 customers on record H1 2026 usage
Software-as-a-Service

Yooz passes 7,000 customers on record H1 2026 usage

Rising demand for finance automation helped Yooz hit record platform usage in H1 2026, with its customer base topping 7,000 worldwide.

By Karen Joy Bacudo • 3 min read • This month
Altimetrik wins AWS generative AI specialisation
Digital Transformation

Altimetrik wins AWS generative AI specialisation

Enterprises want production-grade AI with stronger governance, and AWS validation may help Altimetrik win more deployment work.

By Joseph Gabriel Lagonsin • 4 min read • This month
Mambu launches Intelligent Core for agentic banking AI
Software-as-a-Service

Mambu launches Intelligent Core for agentic banking AI

Banks could use the new platform to automate routine tasks and speed decisions, but only within strict guardrails and audit trails.

By Joseph Gabriel Lagonsin • 4 min read • This month
Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • This month
Conexiom launches AI-native Relay for order automation
Software-as-a-Service

Conexiom launches AI-native Relay for order automation

Manufacturers and distributors could cut manual retyping as the system handles messy orders from emails, notes and images, with visibility controls.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Process automation stories

Australian firms lose time to repetitive admin work
Software-as-a-Service

Australian firms lose time to repetitive admin work

Businesses risk wasting money on AI unless they first tackle the repetitive admin that is draining skilled staff time across departments.

By Sofiah Nichole Salivio • 5 min read • This month
WiseTech widens access to Evergreen eBills of Lading
Supply Chain

WiseTech widens access to Evergreen eBills of Lading

Shippers and banks using WiseTech's network can now access Evergreen's electronic Bills of Lading within existing workflows, cutting delays.

By Sean Mitchell • 4 min read • This month
Raiz cuts account opening times with Alkami platform
Digital Transformation

Raiz cuts account opening times with Alkami platform

Members now open and fund accounts far faster as Raiz slashed online onboarding from up to nine days to about four minutes.

By Karen Joy Bacudo • 4 min read • This month
WealthAi launches AI platform for smaller advisers
Customer Relationship Management

WealthAi launches AI platform for smaller advisers

Smaller advice firms could cut routine client administration by as much as 60% after adopting the new platform, which sits on existing systems.

By Karen Joy Bacudo • 4 min read • This month
Stonegate Farmers picks Version 1 for tech overhaul
Agricultural Technology

Stonegate Farmers picks Version 1 for tech overhaul

The egg producer aims to give staff faster access to data and improve resilience as it modernises a heavily customised Oracle JD Edwards system.

By Sofiah Nichole Salivio • 3 min read • This month
IMP Software launches finance platform for schools
Software-as-a-Service

IMP Software launches finance platform for schools

The new system aims to spare education finance teams month-end corrections by aligning spending with budgets from the outset.

By Karen Joy Bacudo • 5 min read • This month