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Global Stories

Process automation stories

Uniper cuts hiring delays with AI recruitment agent
Software-as-a-Service

Uniper cuts hiring delays with AI recruitment agent

The energy group has trimmed hiring bottlenecks, cutting candidate sign-off time by 27 days and speeding screening by 13 days with AI.

By Joseph Gabriel Lagonsin • 4 min read • This month
UiPath survey says enterprises still piloting agentic AI
Digital Transformation

UiPath survey says enterprises still piloting agentic AI

Most large firms are yet to embed AI fully, as data, integration and governance issues keep agentic projects stuck in pilots.

By Joseph Gabriel Lagonsin • 4 min read • This month
Blee raises USD $27 million to scale compliance software
Software-as-a-Service

Blee raises USD $27 million to scale compliance software

AI-driven content growth is forcing larger firms to speed up compliance checks, as the New York start-up targets more sectors and regions.

By Joseph Gabriel Lagonsin • 4 min read • This month
AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • This month
Ataccama names Systemation Benelux distributor for AI push
Hybrid Cloud

Ataccama names Systemation Benelux distributor for AI push

More local support is being lined up for firms in Belgium, the Netherlands and Luxembourg as AI projects intensify scrutiny of data quality.

By Joseph Gabriel Lagonsin • 4 min read • This month
AI transforms CX to go beyond the chatbot
Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • This month
ADP expands AWS tie-up to boost AI in HR & payroll
Software-as-a-Service

ADP expands AWS tie-up to boost AI in HR & payroll

The payroll group will move core systems to AWS, aiming to speed AI features and reduce manual work across HR and tax platforms.

By Joseph Gabriel Lagonsin • 3 min read • This month
Smartsheet names new APAC & Japan leaders as AI use surges
Software-as-a-Service

Smartsheet names new APAC & Japan leaders as AI use surges

Rising AI use and customer growth across the region have prompted a leadership shake-up as Smartsheet expands in Asia-Pacific and Japan.

By Joseph Gabriel Lagonsin • 5 min read • This month
Globality launches autonomous sourcing platform Glo 2.0
Digital Transformation

Globality launches autonomous sourcing platform Glo 2.0

Procurement teams could run far more sourcing events without extra staff as the new system cuts six- to 10-week exercises to days.

By Sofiah Nichole Salivio • 4 min read • This month
Appian names Asia Pacific award winners in Australia
Digital Transformation

Appian names Asia Pacific award winners in Australia

The awards highlight how insurers, agencies and police are using process software to cut delays, clear backlogs and save staff time.

By Sean Mitchell • 4 min read • This month
S-Docs adds AI tools for regulated Salesforce workflows
Document Management

S-Docs adds AI tools for regulated Salesforce workflows

Regulated Salesforce users can now start document creation and e-signature in AI assistants while approvals and audit trails stay inside Salesforce.

By Joseph Gabriel Lagonsin • 4 min read • This month
Software sellers lag buyers on self-serve digital sales
Software-as-a-Service

Software sellers lag buyers on self-serve digital sales

Routine software purchases are still bogged down by high-touch sales processes, even though most buyers would happily check out online.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Process automation stories

UK firms confident on T+1 but not ready, Tokenovate warns
Digital Transformation

UK firms confident on T+1 but not ready, Tokenovate warns

Funding gaps and manual processing mean most post-trade firms are not yet ready for the UK's faster T+1 settlement cycle.

By Karen Joy Bacudo • 4 min read • This month
Diamond Logistics adds AI dashboards to Despatchlab
Software-as-a-Service

Diamond Logistics adds AI dashboards to Despatchlab

Logistics customers will be able to query stock and delivery data in plain English as Diamond tests a new AI agent for Despatchlab.

By Joseph Gabriel Lagonsin • 4 min read • This month
AXA partners with Publicis Sapient on AI hub growth
Digital Transformation

AXA partners with Publicis Sapient on AI hub growth

Shared AI infrastructure will help the insurer roll out agents faster, while keeping oversight tight across its 52-country network.

By Sean Mitchell • 4 min read • This month
Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • This month
Pronto adds AI tools to Xi ERP as it marks 50 years
Robotics

Pronto adds AI tools to Xi ERP as it marks 50 years

Built-in generative, predictive and agentic features aim to cut manual work and sharpen forecasting for more than 1,500 Pronto Xi users.

By Sean Mitchell • 4 min read • This month
New Zealand firms turn to AI for productivity gains
Customer Relationship Management

New Zealand firms turn to AI for productivity gains

Pressure to lift output is pushing Kiwi businesses to embed AI in daily communications, with labour productivity up to 40% below peers.

By Joseph Gabriel Lagonsin • 5 min read • This month