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User experience (UX) stories

Big banks back AI while keeping core software in place
Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026
Dynatrace wins top observability & cloud security nods
DevOps

Dynatrace wins top observability & cloud security nods

Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.

By Melania Watson • 4 min read • Tue, 27th Jan 2026
RAIDS AI launches real-time rogue AI behaviour monitor
Hyperscale

RAIDS AI launches real-time rogue AI behaviour monitor

RAIDS AI rolls out a real-time platform to spot and flag rogue AI behaviour, targeting failures, bias and regulatory exposure.

By Sofiah Nichole Salivio • 5 min read • Tue, 27th Jan 2026
Xero launches rebuilt credit notes with phased rollout
Financial Systems

Xero launches rebuilt credit notes with phased rollout

Xero begins phased rollout of rebuilt credit notes, offering a switchable new interface, stricter audit controls and manual save behaviour.

By Karen Joy Bacudo • 4 min read • Mon, 26th Jan 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
NCC Group, Delinea partner on managed PAM for AI era
DevOps

NCC Group, Delinea partner on managed PAM for AI era

NCC Group and Delinea launch managed privileged access service, targeting AI-era identity threats with Zero Trust, cloud-native controls.

By Catherine Knowles • 4 min read • Fri, 23rd Jan 2026
New Relic unveils monitoring for ChatGPT i-frame apps
Software-as-a-Service

New Relic unveils monitoring for ChatGPT i-frame apps

New Relic debuts observability tools for ChatGPT-embedded apps, tackling i-frame blind spots with telemetry, session replay and UX analytics.

By Melania Watson • 4 min read • Fri, 23rd Jan 2026
Digital.ai expands automated testing to Android Auto
DevOps

Digital.ai expands automated testing to Android Auto

Digital.ai adds automated testing for Android Auto and Apple CarPlay, helping automakers validate in-car apps at scale without real vehicles.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 23rd Jan 2026
Rimini Street launches 20 Agentic UX tools for ERP
Digital Transformation

Rimini Street launches 20 Agentic UX tools for ERP

Rimini Street debuts 20 ServiceNow-powered Agentic UX tools to modernise Oracle and SAP ERP workflows without disruptive upgrades.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Keeper adds instant account switching & passkey upgrades
Privileged Access Management

Keeper adds instant account switching & passkey upgrades

Keeper rolls out instant multi-account switching and expanded passkey support across mobile and browser to streamline secure access.

By Mark Tarre • 4 min read • Thu, 22nd Jan 2026
Miro debuts Engage to transform AI-powered workshops
Unified Communications

Miro debuts Engage to transform AI-powered workshops

Miro launches Engage, an in-canvas tool that blends live polls with AI summaries to keep workshop input and follow-up work in one space.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026

Stories from Other Regions

User experience (UX) stories

Security & value drive Australians' digital shopping
Data Protection

Security & value drive Australians' digital shopping

Australians want high-tech retail but demand tighter data security and better value as apps, AR and digital tools reshape everyday shopping.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026
Samsung readies anti-shoulder surf privacy feature
Data Protection

Samsung readies anti-shoulder surf privacy feature

Samsung is preparing a Galaxy privacy tool that blurs on-screen details to thwart shoulder surfers on commutes and in crowded spaces.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
Humber trust shortlisted for two HSJ Digital Awards
Digital Transformation

Humber trust shortlisted for two HSJ Digital Awards

Humber Teaching NHS Foundation Trust is shortlisted for two HSJ Digital Awards for its EPR transformation and Interweave shared care platform.

By Sofiah Nichole Salivio • 3 min read • Tue, 27th Jan 2026
AI reshapes accounting firms but full automation lags
Data Protection

AI reshapes accounting firms but full automation lags

AI is transforming everyday work in accountancy firms, but messy gaps between systems and people mean full automation remains distant.

By Karen Joy Bacudo • 4 min read • Sat, 24th Jan 2026
Goddiva debuts AI virtual try-on to cut fashion returns
Data Protection

Goddiva debuts AI virtual try-on to cut fashion returns

Goddiva rolls out AI virtual try-on for VIPs, promising truer fit, fewer returns and a greener, more personalised occasionwear experience.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 23rd Jan 2026
Tinaba expands Alipay+ payments for Italians in China
Fintech

Tinaba expands Alipay+ payments for Italians in China

Tinaba expands Alipay+ tie-up to let Italian travellers pay in euros via its app at over 80 million QR code merchants in mainland China.

By Catherine Knowles • 4 min read • Fri, 23rd Jan 2026
SMEs warned of hidden 'productivity tax' from IT sprawl
Digital Transformation

SMEs warned of hidden 'productivity tax' from IT sprawl

Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.

By Shannon Williams • 6 min read • Fri, 23rd Jan 2026