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User experience (UX) stories

Citrix adds managed observability & developer services
Software-as-a-Service

Citrix adds managed observability & developer services

Enterprises can now monitor workspace telemetry and spin up secure cloud development environments without adding more infrastructure to run.

By Joseph Gabriel Lagonsin • 4 min read • Today
Bir launches AI payment assistant in Azerbaijan's m10
Digital Transformation

Bir launches AI payment assistant in Azerbaijan's m10

The chat-based tool aims to cut the steps between opening m10 and paying bills, as digital payments gain ground in Azerbaijan.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Ecommerce fraud pressure rises 33% as AI fuels attacks
Digital Transformation

Ecommerce fraud pressure rises 33% as AI fuels attacks

Account takeover and card-testing attacks surged as AI lowered the cost and speed of scams, raising pressure on online retailers.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Interprefy joins Cvent marketplace for multilingual events
Enterprise Resource Planning

Interprefy joins Cvent marketplace for multilingual events

Cvent users can now add live translation, captions and interpreters for events without leaving the platform, easing multilingual planning worldwide.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Adobe launches ChatGPT plugin to link its creative tools
Software-as-a-Service

Adobe launches ChatGPT plugin to link its creative tools

ChatGPT users can now tap more than 70 Adobe tools in one workflow, reducing the need to juggle separate creative app connectors.

By Sean Mitchell • 4 min read • Last week
OpenAI widens free ChatGPT access with GPT-5.6 update
Generative AI

OpenAI widens free ChatGPT access with GPT-5.6 update

Free ChatGPT users will now get unlimited text chats and a new higher-reasoning mode as OpenAI tightens accuracy and safety controls.

By Mark Tarre • 4 min read • Last week
rf IDEAS adds Gallagher badge support in Apple Wallet
Physical Security

rf IDEAS adds Gallagher badge support in Apple Wallet

Workplaces can now use one mobile badge for doors, sign-on and printing, reducing separate enrolment and issuance for each system.

By Sean Mitchell • 3 min read • Last week
FIS launches Digital One Commercial in Asia-Pacific
Fintech

FIS launches Digital One Commercial in Asia-Pacific

The platform targets banks juggling separate systems across APAC, where technology spending is rising as lenders race to simplify business services.

By Karen Joy Bacudo • 3 min read • Last week

Stories from Other Regions

User experience (UX) stories

realestate.com.au launches AI property search suite
Artificial Intelligence

realestate.com.au launches AI property search suite

Buyers may find homes faster as the platform widens conversational search across apps, while agents gain tools to sharpen listings and campaigns.

By Sean Mitchell • 4 min read • Today
Malachyte uses Google Cloud to tackle eCommerce cold start
Software-as-a-Service

Malachyte uses Google Cloud to tackle eCommerce cold start

Retailers using Malachyte's Google Cloud system are seeing sales double as it personalises search and recommendations within 100 milliseconds.

By Sean Mitchell • 4 min read • Today
UK merchants want point-of-sale tech beyond payments
Software-as-a-Service

UK merchants want point-of-sale tech beyond payments

Merchants are prioritising stock, data and software links over card acceptance as point-of-sale systems become part of daily operations.

By Mark Tarre • 4 min read • Yesterday
Samsung updates Smart Switch to ease iPhone transfers
Disaster Recovery

Samsung updates Smart Switch to ease iPhone transfers

Galaxy users can now import iPhone data wirelessly in under an hour, easing one of the biggest barriers to switching ecosystems.

By Sean Mitchell • 4 min read • Yesterday
Customer verification in Australia: A complete guide
Data Protection

Customer verification in Australia: A complete guide

Rising cybercrime is forcing Australian businesses to tighten checks or risk fraud losses, compliance breaches and slower onboarding.

By Edmund Ng • 7 min read • 2 days ago
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • Last week
NEC & UrbanChain test parking charges when drivers leave
Smart Cities

NEC & UrbanChain test parking charges when drivers leave

Drivers could avoid being billed while circling for spaces as the month-long trial in Fukuoka Prefecture links charges to exiting the car.

By Sean Mitchell • 4 min read • Last week
Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Scran launches cooking app for neurodivergent users
Software-as-a-Service

Scran launches cooking app for neurodivergent users

Designed to cut cognitive load in the kitchen, the app lets users turn scattered recipes into clearer, step-by-step instructions.

By Sofiah Nichole Salivio • 4 min read • Last week
UK shoppers embrace AI, but trust remains a hurdle
Data Protection

UK shoppers embrace AI, but trust remains a hurdle

Trust gaps are slowing AI shopping adoption, with only 41% of UK users willing to let tools complete a full purchase journey.

By Joseph Gabriel Lagonsin • 4 min read • Last week