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Syspro adds quality & traceability tools for manufacturers
Manufacturing

Syspro adds quality & traceability tools for manufacturers

Manufacturers and distributors will get tighter control over quality, stock and pricing as Syspro rolls out more than 60 ERP updates.

By Sofiah Nichole Salivio • 4 min read • Wed, 24th Jun 2026
Zoom adds AI tools to Virtual Agent for customer service
Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • Tue, 23rd Jun 2026
8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026
Infosys completes CMMI AI maturity pilot assessment
Digital Transformation

Infosys completes CMMI AI maturity pilot assessment

The pilot is intended to help firms prove AI is being managed safely and consistently as they move from trials to large-scale use.

By Sean Mitchell • 4 min read • Fri, 12th Jun 2026
Siemens launches AI software to scale industrial use
Digital Transformation

Siemens launches AI software to scale industrial use

Industrial groups may cut manual effort and speed up issue resolution as Siemens pushes AI from pilots into governed production workflows.

By Joseph Gabriel Lagonsin • 5 min read • Sat, 6th Jun 2026
Propel sees MCP & AI governance as 2026 manufacturing trends
Manufacturing

Propel sees MCP & AI governance as 2026 manufacturing trends

Growing pressure to prove AI decisions is pushing manufacturers towards tighter governance, connected data and MCP-based integration by 2026.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 5th Jun 2026
Siemens launches Intelligence Centre X for industrial AI
Manufacturing

Siemens launches Intelligence Centre X for industrial AI

The new software aims to move industrial AI beyond pilots by tying together data, workflows and governance for faster operational decisions.

By Sofiah Nichole Salivio • 4 min read • Fri, 5th Jun 2026
Informatica adds headless data tools to AWS AI services
Data Protection

Informatica adds headless data tools to AWS AI services

The integration could reduce errors and compliance risks as enterprises let AI agents use cleaner, governed data without custom links.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 26th May 2026
Caseware launches Verity AI platform for audit workflows
Digital Transformation

Caseware launches Verity AI platform for audit workflows

Auditors could cut review time sharply as Caseware's new system keeps AI guidance inside regulated workflows with citation-backed controls.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026
DocuWare named a challenger in Gartner document review
Document Management

DocuWare named a challenger in Gartner document review

DocuWare lands challenger spot in Gartner's 2026 document management review as the software maker touts AI-ready tools and partner-led growth.

By Sean Mitchell • 2 min read • Mon, 11th May 2026
i-GENTIC expands GENIE to cover FDA compliance lifecycle
Document Management

i-GENTIC expands GENIE to cover FDA compliance lifecycle

Life sciences firms could avoid costly FDA review delays as the software flags conflicting claims across filings before submissions are sent.

By Joseph Gabriel Lagonsin • 5 min read • Sat, 9th May 2026
FPT, Intel partner on AI-driven factory optimisation
Data Analytics

FPT, Intel partner on AI-driven factory optimisation

Manufacturers could cut bottlenecks and speed output as the pair link live data, simulation and AI across factory systems.

By Sean Mitchell • 3 min read • Wed, 29th Apr 2026
Tollring unveils AI tools for customer conversation analysis
Unified Communications

Tollring unveils AI tools for customer conversation analysis

Businesses can now review every call for compliance and service issues as Tollring adds AI tools that analyse customer conversations at scale.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 15th Apr 2026
Building digital trust: Data quality provides a scalable path
Data Protection

Building digital trust: Data quality provides a scalable path

Trusted data can cut fraud, speed onboarding and reduce manual reviews as banks try to balance customer ease with tighter controls.

By Bud Walker • 6 min read • Tue, 7th Apr 2026

Stories from Other Regions

Quality Management stories

KiwiRail drops the ball tracking bridge risk, relies on general procedures
Partner Programmes

KiwiRail drops the ball tracking bridge risk, relies on general procedures

A flood-scoured pier collapse left the Main South Line exposed because bridge-specific controls were missing and general procedures proved inadequate.

By Staff Writer • 3 min read • Sun, 14th Jun 2026
How mid-sized companies can build an effective data quality framework
Data Analytics

How mid-sized companies can build an effective data quality framework

Bad data is costing Australian firms about AUD A$493,000 a year and slowing decisions in mid-sized businesses.

By Bobby Joseph • 6 min read • Fri, 5th Jun 2026
Alpha Swanson achieved ISO 27001 certification on own system
Software-as-a-Service

Alpha Swanson achieved ISO 27001 certification on own system

The UK consultancy now has three recognised standards in place after passing two UKAS-accredited audits on its own Certain platform.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 29th Apr 2026