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Quality Management Stories - Page 10

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Quality Management stories

Customers will turn their backs if data breach disclosure isn't done right - survey
Customer Relationship Management

Customers will turn their backs if data breach disclosure isn't done right - survey

Of 3035 customers worldwide, 43% said they would never return to a company following a data breach and poor rectification methods.

By Sara Barker • 3 min read • Wed, 27th Sep 2017
Eclipse inks Experian reseller deal to keep dodgy data out of CRM migrations
Customer Relationship Management

Eclipse inks Experian reseller deal to keep dodgy data out of CRM migrations

Microsoft Gold partner Eclipse has signed a deal to provide Experian data quality products across Australia and New Zealand.

By Heather Wright • 2 min read • Mon, 10th Jul 2017
CITIC Telecom commits to cloud security with new certification
Cloud Security

CITIC Telecom commits to cloud security with new certification

CITIC Telecom has become the first IaaS provider to receive the ISO 27017 cloud security certification in Hong Kong.

By Sara Barker • 2 min read • Tue, 9th May 2017
IDC: All enterprises must understand and plan for cognitive/AI
Artificial Intelligence

IDC: All enterprises must understand and plan for cognitive/AI

IDC is urging all enterprises to understand and plan for the adoption and use of cognitive and AI systems, as spend on the technologies surges.

By Heather Wright • 3 min read • Tue, 4th Apr 2017
Global domination: AI and cognitive systems behind colossal revenue
Fleet Management

Global domination: AI and cognitive systems behind colossal revenue

AI's surge towards a $47bn revenue landmark by 2020, reflecting its entrenchment in enterprise solutions globally.

By Sam Worthington • 3 min read • Thu, 27th Oct 2016
Liquid Voice signs first NZ distie agreement with Cogent
Customer Relationship Management

Liquid Voice signs first NZ distie agreement with Cogent

Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.

By Catherine Knowles • 2 min read • Wed, 18th May 2016
Enghouse Interactive provides valuable insights on local government customers
Customer Relationship Management

Enghouse Interactive provides valuable insights on local government customers

Given their great success with councils and local government customers, Enghouse Interactive provides invaluable insights on the industry.

By Ashton Young • 4 min read • Wed, 6th Apr 2016
Spending on cognitive systems will crack the billion dollar mark by 2019
Artificial Intelligence

Spending on cognitive systems will crack the billion dollar mark by 2019

Spending on cognitive systems in APeJ is set to reach over $1.9bn in 2019, with software accounting for over 40% of spending.

By Catherine Knowles • 3 min read • Fri, 18th Mar 2016
Interactive Intelligence named AWS Advanced Technology Partner
Unified Communications

Interactive Intelligence named AWS Advanced Technology Partner

Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
Datapod signs Eaton supply deal; eyes expansion
Edge Computing

Datapod signs Eaton supply deal; eyes expansion

Australian modular data centre manufacturer Datapod is gearing up for expansion after signing a partner supply deal with Eaton.

By Heather Wright • 1 min read • Wed, 11th Nov 2015
Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud
Unified Communications

Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud

Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.

By Shannon Williams • 3 min read • Tue, 15th Sep 2015
NZ Super Fund invests US$60 million in LanzaTech, taking 17% stake
Power / Energy

NZ Super Fund invests US$60 million in LanzaTech, taking 17% stake

The New Zealand Superannuation Fund has invested US$60 million in LanzaTech, taking a 17 percent stake, in what may be the gas fermentation company.

By Pattrick Smellie • 4 min read • Tue, 9th Dec 2014
Finding value in words
Unified Communications

Finding value in words

Social media analytics and biometric-style voice recognition tools are emerging as the most immersive insights into consumer behaviour we've ever had access to.

By Staff Writer • 7 min read • Sun, 1st May 2011

Stories from Other Regions

Quality Management stories

ePLDT opens 9th data center in Clark, Philippines
Hyperscale

ePLDT opens 9th data center in Clark, Philippines

ePLDT opens new data center in the Philippines, VITRO Clark, offering local enterprises a robust production site and disaster recovery facility.

By Sam Worthington • 2 min read • Fri, 3rd Mar 2017
Are Australian Govt websites up to scratch?
Cloud Services

Are Australian Govt websites up to scratch?

A new report has revealed that the majority of Australian government websites are failing to meet plain English language guidelines.

By Shannon Williams • 3 min read • Wed, 15th Jun 2016
NZ Govt websites failing to reach readability goals
Cloud Services

NZ Govt websites failing to reach readability goals

New Zealand Government websites are struggling to meet readability goals, with half failing to achieve target scores, according to a report by VisibleThread.

By Shannon Williams • 3 min read • Wed, 15th Jun 2016
Helping telcos control cost
Customer Experience

Helping telcos control cost

Telecom operators must tighten budgets yet splurge on tech, says Ovum, predicting 2% annual revenue growth to 2018. Vendors face complex new roles.

By Staff Writer • 2 min read • Thu, 24th Jan 2013