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Process automation stories

Appian tops Gartner BOAT rankings in two use cases
Digital Transformation

Appian tops Gartner BOAT rankings in two use cases

The rankings underline a shift towards consolidated automation platforms as enterprises juggle AI agents, bots and regulated workflows.

By Sean Mitchell • 4 min read • Today
Healthcare finance is lean and complex. Its spend controls have to keep up
Software-as-a-Service

Healthcare finance is lean and complex. Its spend controls have to keep up

Tighter controls could stop overspend, speed approvals and cut audit chasing for lean healthcare finance teams juggling complex funding streams.

By Tanu Kaushik • 5 min read • Yesterday
CFOs focus on cash flow as AI use rises in finance
Data Analytics

CFOs focus on cash flow as AI use rises in finance

Working capital pressure is driving finance chiefs to prioritise cash flow and automation, with 59% seeing AI improve forecasting and liquidity.

By Karen Joy Bacudo • 4 min read • Last week
Freshworks expands Freddy AI with email & workflows
Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • Last week
Exclusive: ABBYY says AI build costs will drive buying
Hybrid Cloud

Exclusive: ABBYY says AI build costs will drive buying

Enterprises could cut AI spend by up to 80% by shifting document workflows away from custom builds and into standard platforms.

By Sean Mitchell • 6 min read • Last week
Zendesk names David Hall-Johnston APAC technology chief
Software-as-a-Service

Zendesk names David Hall-Johnston APAC technology chief

The appointment strengthens Zendesk's push into enterprise AI as bookings more than doubled and regional customers seek help scaling secure deployments.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Emburse launches AP platform for growing businesses
Software-as-a-Service

Emburse launches AP platform for growing businesses

Finance teams could cut manual invoice work as Emburse AP combines approvals, payments and supplier data for leaner operations.

By Sofiah Nichole Salivio • 4 min read • Last week
Exclusive: ABBYY brings zero-shot document AI to Vantage
Enterprise Content Management

Exclusive: ABBYY brings zero-shot document AI to Vantage

Enterprises can now extract data from unseen document types without templates, as ABBYY rolls out zero-shot capabilities in Vantage.

By Sean Mitchell • 6 min read • Last week
Exclusive: ABBYY launches hybrid AI document models
Data Protection

Exclusive: ABBYY launches hybrid AI document models

Enterprises under pressure to curb AI risk and cost are being given a hybrid option that blends generative models with OCR and rules-based extraction.

By Sean Mitchell • 6 min read • Last week
Lifecykel replaces Xero sprawl with NetSuite platform
Software-as-a-Service

Lifecykel replaces Xero sprawl with NetSuite platform

Weekly inventory reporting at the mushroom biotech group has fallen from hours to 10 minutes after replacing seven Xero instances and spreadsheets.

By Karen Joy Bacudo • 5 min read • Last week
Secure Code Warrior launches Citizen AI training programme
Data Protection

Secure Code Warrior launches Citizen AI training programme

With most firms using AI in daily work but few staff ready for it, the programme targets non-developers handling sensitive data and automations.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Nintex appoints Amy Payne as Chief Marketing Officer
Software-as-a-Service

Nintex appoints Amy Payne as Chief Marketing Officer

The software maker is betting on seasoned marketing leadership to sharpen its pitch as it pushes deeper into AI-driven workflow orchestration.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Stories from Other Regions

Process automation stories

Cygnet.One unveils agentic AI for finance in Mumbai
Digital Transformation

Cygnet.One unveils agentic AI for finance in Mumbai

Banks could speed up lending and fraud checks as the firms' AI merges data, documents and records into one contextual report.

By Karen Joy Bacudo • 3 min read • Yesterday
Automaid launches AI hub for agents that keep working
Software-as-a-Service

Automaid launches AI hub for agents that keep working

It targets users who want AI to keep tasks moving across email, Slack and web apps after a chat ends, challenging manual automation tools.

By Sofiah Nichole Salivio • 4 min read • Yesterday
SAP Concur expands AI travel tools for Canadian firms
Software-as-a-Service

SAP Concur expands AI travel tools for Canadian firms

Canadian firms could cut manual travel and expense work as SAP Concur rolls out AI features for delegates, approvers and planners.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Embers Credit Union goes live with MANTL loan origination
Digital Transformation

Embers Credit Union goes live with MANTL loan origination

The Michigan credit union is aiming to cut loan handling time and simplify member service by using one platform for deposits and borrowing.

By Karen Joy Bacudo • 4 min read • Last week
UK firms still rely on manual finance admin, study
Digital Transformation

UK firms still rely on manual finance admin, study

Many finance teams are losing up to 39 hours a month to reconciliation and banking admin, exposing a stubborn automation gap.

By Karen Joy Bacudo • 4 min read • Last week
How One NZ cut provisioning time from 10 days to 10 minutes using AI
Digital Transformation

How One NZ cut provisioning time from 10 days to 10 minutes using AI

Customers now get new mobile services activated in under ten minutes, after One NZ used AI to replace a 10-day process.

By Cy Wright • 4 min read • Last week