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Why Customer 360 initiatives fail to deliver ROI
Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • 3 days ago
Saicon acquires Pragmatyc to boost AIoT capabilities
Manufacturing

Saicon acquires Pragmatyc to boost AIoT capabilities

The deal gives Saicon more specialist talent as enterprises race to link AI projects with cloud, data and physical operations.

By Sean Mitchell • 3 min read • 3 days ago
Zywave launches Apex AI platform for insurance sales
Software-as-a-Service

Zywave launches Apex AI platform for insurance sales

Insurers under staffing pressure may use the platform to speed renewals, prospecting and compliance work while cutting back-office time.

By Sean Mitchell • 4 min read • 4 days ago
TMS deploys FourKites for live ocean & rail tracking
Software-as-a-Service

TMS deploys FourKites for live ocean & rail tracking

The move gives the consumer brand earlier disruption alerts and a shared view of ocean and rail shipments, cutting manual checks and late-delivery fines.

By Sofiah Nichole Salivio • 3 min read • 4 days ago
Targa Telematics launches AI fleet maintenance tool
Digital Transformation

Targa Telematics launches AI fleet maintenance tool

Fleet operators could cut downtime and admin as a new AI system unifies vehicle data, schedules repairs and flags faults earlier.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Why Every Chief Data Officer Needs a Modern Data Quality Strategy for AI
Data Protection

Why Every Chief Data Officer Needs a Modern Data Quality Strategy for AI

Poor data quality is now a business risk for Chief Data Officers, undermining AI, customer service and compliance across the enterprise.

By Bobby Joseph • 6 min read • 5 days ago
Sidetrade wins Hackett innovation award for AI overhaul
DevOps

Sidetrade wins Hackett innovation award for AI overhaul

The award reflects measurable gains from Sidetrade's AI-led redesign, which cut feature delivery from 60 days to three and slashed staffing needs.

By Joseph Gabriel Lagonsin • 5 min read • 5 days ago
SiteHive gains traction with unblinking eyes on the job
Smart Cities

SiteHive gains traction with unblinking eyes on the job

Construction firms can now monitor dust, noise and weather remotely, helping avoid delays and environmental breaches across hundreds of sites.

By Donovan Jackson • 6 min read • 6 days ago
Kwik Trip adds AI loyalty campaigns with Eagle Eye
Data Protection

Kwik Trip adds AI loyalty campaigns with Eagle Eye

The rollout gives 5.25 million shoppers tailored offers and gives brands clearer proof of sales impact, as convenience retail shifts to AI targeting.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
SAS helps micro-farmers boost crop choices with data
Agricultural Technology

SAS helps micro-farmers boost crop choices with data

Small growers near the Cradle of Humankind could improve yields and incomes as SAS analysed four seasons of crop and price data.

By Sean Mitchell • 4 min read • 6 days ago
FIFA World Cup: Can sports bodies win fans with data?
Customer Relationship Management

FIFA World Cup: Can sports bodies win fans with data?

Disjointed ticketing, commerce and app data are making it harder for clubs to spot churn, target offers and boost matchday revenue.

By Billy Loizou • 6 min read • Last week
FIFA World Cup fever: How to build lasting fan loyalty with event tech
Customer Relationship Management

FIFA World Cup fever: How to build lasting fan loyalty with event tech

Disconnected ticketing and membership systems are leaving clubs and tournaments with patchy fan data, weakening loyalty and repeat attendance.

By Louis Rogers • 4 min read • Last week

Stories from Other Regions

Predictive analytics stories

Schneider backs AI-era condition-based maintenance
Digital Transformation

Schneider backs AI-era condition-based maintenance

Rising AI workloads and technician shortages are pushing data centre operators away from fixed schedules towards condition-based upkeep.

By Mark Tarre • 4 min read • 2 days ago
Humanforce launches AI tools for frontline HR teams
Software-as-a-Service

Humanforce launches AI tools for frontline HR teams

Frontline employers could cut compliance gaps and manual training admin as Humanforce links AI reporting with automated learning assignments.

By Sean Mitchell • 4 min read • 4 days ago
Microlise survey says drivers feel safer than before
Data Analytics

Microlise survey says drivers feel safer than before

Better in-cab tech and AI are easing risks and costs for UK fleets, with 90% of managers saying drivers feel safer than five years ago.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • Last week
Australian superannuation, at the crossroads, must embrace AI
Digital Transformation

Australian superannuation, at the crossroads, must embrace AI

With $310 billion sitting in dormant accounts, funds face rising churn and must use AI to keep members and assets in place.

By Josh Shipman • 4 min read • Last week