Email stories
Gen Z click on phishing links nearly three times more than Baby Boomers, despite heavier use of multi-factor authentication, Yubico finds.
Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.
Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.
Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.
StackAdapt launches new email and Data Hub tools, integrating owned and paid media via one platform to boost marketers' efficiency and insight.
IRONSCALES has launched Deepfake Protection, using AI to detect and neutralise deepfake email threats, as phishing attacks surge globally by up to 1,740%.
New research from Abnormal Security highlights a 26.9% rise in advanced email attacks in the Asia-Pacific, with phishing emerging as the leading threat.
IRONSCALES has launched its Winter 2024 Release, introducing AI-driven features to bolster email security against advanced phishing threats.
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.
VIPRE Security Group's latest report reveals that business email compromise now makes up 58% of phishing attacks, highlighting rising cybersecurity threats.
Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.
Australians greatly overestimate their ability to spot AI-driven scam images, with new research showing they get it right less than half the time.
Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.
Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.
Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.
Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.
A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.
Half of New Zealanders feel overwhelmed by digital notifications, with social media and emails disrupting wellbeing and productivity, finds 2degrees research.
Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.
