Call centre stories
The launch could help venues cut supplier sprawl and recognise returning diners across bookings, orders and events in one system.
The new audio mark is set to run across offices, apps and customer touchpoints as Tech Mahindra standardises its global brand image.
Customer enquiries are now being answered up to 35% faster as Rinnai Australia uses Oracle AI to ease pressure on its call centre.
Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.
ANCAP's new safety criteria are likely to make emergency-call systems a must-have, after one million vehicles were linked to Intelematics' platform.
Listeners preferred emotion and clarity over human likeness, with Google's Gemini 3.1 Flash Voice ranking ahead of a real recording.
Enterprise contact centres could cut queue traffic as the new platform slots into existing systems without forcing costly rip-and-replace upgrades.
Healthcare providers can cut fraud and account takeover risks on MyChart, while keeping patient sign-ups and recovery simple.
Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.
Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.
The switch has cut Voicify's model costs by up to 30% while helping the platform keep restaurant and healthcare calls flowing at peak times.
The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.
The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.
The lender expects faster onboarding, tighter fraud checks and quicker customer responses as AI spreads across its regulated banking operations.
Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.
Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.
Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.
Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.
Full-call analysis has lifted Finance One's compliance and coaching performance, after the lender reviewed more than 300,000 customer calls.
The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.
